🔄 AXOOON
7-Day Replacement Policy
Simple and clear: if your product has a real problem, we replace it.
We offer replacement only. We do not give refunds or money back. Replacement is given only when the product really has a problem, and you must tell us within 7 days of delivery.
✅ When you get a replacement
- The product arrived damaged or broken
- The product is defective or does not work properly
- You received the wrong product
❌ When replacement is not given
- You changed your mind or did not like the product
- The problem was reported after 7 days from delivery
- The product was damaged after delivery, for example dropped, opened up or got wet
- The product is not in original condition, or the box, tags or accessories are missing
🗺️ How to ask for a replacement
- Message us within 7 days Send us your order number on WhatsApp within 7 days of delivery.
- Share photos or a video Send clear photos or a short video of the problem.
- We check and approve We check the problem and approve the replacement if the product really has an issue.
- Pickup We pick up the product. Keep it in original condition with box, tags and accessories.
- You get a replacement We send you a replacement of the same product.
💰 Refunds
We do not offer refunds. Approved cases get a replacement of the same product, not money back.
🎥 Tip: record a short unboxing video when you open your order. It makes the check faster.
